Start exploring#
Launch your program
Start with the essentials and get your store ready for Pre-Loved.
↗Manage your listings
Review submissions, publish items and keep your collection moving.
↗Ship with confidence
Connect your label account and understand the seller shipping journey.
↗Understand store credit
See when credit is released and how your optional boost works.
Your brand. Another chapter.#
Encored gives your customers a way to resell the pieces they bought from you. Every item starts with a verified purchase, every sale happens in your Shopify store, and every completed sale brings the seller back with store credit.
Whether you’re setting up your program or managing your next listing, you’re in the right place.
One connected resale journey#
- 01Verified purchase
A customer chooses an eligible item from their order history.
- 02List & approve
They add condition, photos and a price. Your team reviews it.
- 03Buy & ship
A buyer checks out in your store. The seller ships directly to them.
- 04Inspect & credit
After inspection or buyer acceptance, the seller receives store credit.
Made for your Shopify store#
Pre-Loved listings become Shopify products with one unit of inventory. Customers shop through your existing storefront and checkout, and can buy new and Pre-Loved items in the same order. Encored manages the listing, shipping and inspection journey alongside Shopify.
Your team works in the Encored app in Shopify admin. Sellers use Sell Items and Sold Items in customer accounts. Buyers use the Pre-Loved Order block on their order status page.
Find what you need#
Use the navigation to explore a topic, or search any guide with ⌘ K on Mac or Ctrl K on Windows. For questions about your store, contact the Encored team.