Open Finance#
Use Finance to review seller credit entitlements, issued and reversed credit, fee accruals and exceptions. Choose a reporting period that matches the reconciliation you are doing.
Read credit status#
| Status | What to do |
|---|---|
| Pending | Follow shipment, inspection or the open dispute |
| Ready | Credit has become eligible for issuance |
| Issued | Shopify store credit has been issued |
| Reversed | An issued entitlement has been reversed |
| Exception | Review the issue and the related sale |
Investigate an exception#
Open the sale and compare payment/refund state with issued credit. A reversal can fail to recover the full amount if the seller has already spent credit. Review the recorded reason before taking action.
Export the ledger#
Use the Finance CSV export for the selected period. Where available, rows include sale amounts, discount allocations, customer-paid amount and payout rate. Historical values that were not captured remain blank.
Finance exports use entitlement-based rows. Sales still waiting for an entitlement can be inspected on sale detail; the export is not every Shopify order.
Distinguish fees from invoices#
The internal Encored fee ledger records an accrual. Submitted Shopify usage events still await Shopify billing validation. Your Shopify invoice shows charges that were actually billed. See Billing.