Can customers list items bought somewhere else?#
No. A listing must start from the signed-in customer’s verified purchase from your Online Store.
Can a Pre-Loved purchase be resold again?#
Yes, if the new purchase meets current eligibility and waiting-period checks. Staff can follow the earlier resale chain on listing detail.
Can sellers get a cash payout?#
No. Seller payout is Shopify store credit that can be spent with your store.
Does every seller get 110% credit?#
No. With Credit boost deactivated, payout is 100% of the agreed sale price. A higher percentage applies only when your store activates the boost.
Are fees taken from seller credit?#
No. The fixed Encored fee is separate from the seller’s agreed entitlement.
Can buyers use a discount?#
Retailer Shopify promotions are permitted. For new sales, the seller entitlement is captured independently of buyer discounts. Test your actual promotions and mixed carts.
Are photos required?#
Yes. The current submission rule requires at least one current photo that has finished processing. Encourage front/back views and clear damage close-ups.
Is a shipping label created automatically at payment?#
No. The seller requests it from Sold Items. Label download does not mark the item dispatched.
When does the inspection window start?#
When Shopify reports delivery or pickup, rather than when the label is purchased or the seller marks sent.
Does marking Onboarding complete verify my store?#
It records your team’s confirmation. Test the actual theme, customer accounts, shipping and checkout before launch.
Are sellers identified publicly?#
Public listing blocks do not name the seller or show an individual rating score. An anonymous Highly rated badge can be enabled.