Find a seller#
Open Sellers to review customers involved in the program. Filters include Highly rated, Needs review and Blocked. Open a seller to see listings, ratings and flags.
Understand seller ratings#
Buyers can rate a seller once after delivery, from 1 to 5. A seller qualifies as Highly rated after at least three ratings with an average of 4.5 or higher, provided they are neither blocked nor flagged Needs review.
The optional storefront badge is anonymous. Individual seller scores and identity are not displayed publicly.
Review a flag#
Low ratings or seller-fault dispute patterns may place a seller in Needs review. A flag calls for staff review; it does not automatically block the seller.
Block or unblock resale#
Staff with the required permission can block a seller and record a reason. A block prevents new listings and unpublishes unsold live listings. Existing sold items still need fulfilment and may complete eligible store credit.
Use seller detail to review the reason before unblocking. Check Staff roles when the action is unavailable.