What these docs cover#
These guides describe the current local application source reviewed on 7 October 2026: verified listings and relisting, review/publication, product exclusions, pricing suggestions, connected labels, dispatch deadlines, buyer inspection/disputes, store credit, finance, billing, analytics, notifications, theme/account setup and privacy requests.
Your installed version and connected services determine which features are available in your store. When a guide and the installed app differ, contact Encored with the page and your visible app screen.
Setup needs your confirmation#
Onboarding stores manually confirmed steps. It does not automatically detect every theme or account setting. The app does not create the Online Store landing page for you.
Photo quality#
At least one processed current photo is required to submit. Separate mandatory front/back photos and a mandatory damage close-up are not the current submission gate. Staff should review quality and request changes when needed.
Beyond the current workflow#
Automatic scheduled price reductions, demand matching/favourites, public marketplace listings, cash payouts, external-store purchases, warehouse/retailer-owned stock and mail-in or in-store trade-in are not the retailer workflow documented here.
A complete buyer/seller evidence conversation and advanced multi-seller checkout rates should not be assumed from the presence of dispute controls or a connected label provider.
Keep policies aligned#
Check your published FAQs and terms after changing program settings. Shipping deadlines, inspection periods, seller countries and credit boosts need to describe what your store actually has enabled.