Before you begin#
Have Encored installed in your Shopify store, access to your theme and customer account editors, and a staff account with permission to configure the program. Your store currency must be AUD. Australia remains an enabled seller country.
1. Prepare the storefront#
Open Encored → Theme Setup. Prepare a Pre-Loved product template, add the relevant product blocks, and enable the Pre-Loved labels app embed. Create a landing page so customers can discover the program.
2. Add customer account pages#
In Shopify’s checkout and customer accounts editor, add Sell Items and Sold Items. Include them in the customer account menu. Add Pre-Loved Order to the order status page. Customer account setup explains the three surfaces.
3. Set your program rules#
In Settings, choose your product template, price-change approval policy, credit boost, returns window, shipping deadline, inspection window and seller countries. In Eligibility, add any product exclusions. In Pricing, review your suggested-price formula.
4. Set up shipping and email#
Connect your label account in Shipping and save a fallback parcel. Separately configure checkout shipping rates for the Encored Pre-Loved location in Shopify. In Notifications, set your sender branding, Reply-To, templates and staff alerts.
5. Test the whole journey#
Use an eligible test customer purchase to create a listing. Review and publish it, check the product on desktop and mobile, then test checkout, label download, shipping and inspection in your test environment. Check the financial amounts and credit status on the sale.
Keep the program running#
Check Home and Listings for submissions, pending price changes, shipping and disputes. Review Finance for credit or reversal exceptions and Health for publication problems.