The standard payout#
With Credit boost deactivated, sellers receive 100% of the agreed Pre-Loved selling price as Shopify store credit after the sale becomes eligible. There is no cash payout. Encored’s fee is not deducted from this seller credit.
Activate an optional boost#
Open Settings → Store credit boost. Activate the boost and choose Percent of sold price, from 100–200%. A 110% boost gives $110 credit for a $100 agreed sale.
Your store funds the additional credit. Make the amount clear in your storefront and seller terms.
When credit is released#
Payment records the agreed entitlement. Issuance waits for the fulfilment and inspection workflow: buyer acceptance, the inspection deadline with no unresolved dispute, or an eligible seller-favour dispute resolution.
An automated process issues eligible due credit. Authorised staff can also issue due credit from the sale. Repeating the operation does not create another entitlement for the same sale.
Discounts do not reduce the agreed payout#
For new sales, the agreed price, payout percentage and entitlement are captured at purchase. A retailer promotion can reduce what the buyer pays without changing that agreed seller credit.
For example, a $100 listing with a $20 retailer discount and an activated 110% boost can show $80 customer paid and $110 seller credit. See Discounts and sale amounts.
Refunds after credit#
A later refund can trigger a debit of available issued credit. If the full amount cannot be recovered, Finance shows an exception for staff review.
Customer notification#
Shopify sends its native notification when store credit is added. Encored’s Sale complete email explains completion; it does not send a duplicate store-credit notification.