Choose a reporting period#
Open Analytics and select a period. The dashboard compares selected metrics with the previous period using Encored listing, sale and credit records.
Key measures#
| Measure | What it helps you understand |
|---|---|
| Pre-Loved GMV | Agreed resale merchandise value |
| Items sold and average sale value | Volume and typical item value |
| Sell-through | How available listings convert into sales |
| New listings and active sellers | Supply entering your program |
| Store credit issued | Credit released after eligible completion |
| Dispute rate | Buyer issues needing attention |
Follow the funnel#
Use the listing funnel to see drafts, review, live, sold and closed stages. Trend charts, breakdowns and top products help identify changes in supply and sales.
Use the right value for the question#
Agreed sale value, buyer-paid amount after discounts, issued credit and invoiced fees answer different questions. Use sale detail, Finance and Billing to reconcile them; they should not be assumed to match.