Assign roles#
Open the staff roles area in Settings using an account authorised to edit roles. Permissions are enforced by the app, including for sensitive actions.
| Role | Primary access |
|---|---|
| Program Owner | All program permissions, including financial configuration and staff roles |
| Resale Manager | Review listings, edit eligibility, manage shipping/disputes/sellers and notifications |
| Listing Approver | Read and review listings, read settings and Health |
| Customer Support | Listings/sales, shipping, disputes, sellers, settings and Health |
| Finance | Read sales, ledger, analytics, settings and Health |
| Analyst | Read analytics and Health |
Financial actions need their own permissions#
The Finance role is primarily a reporting role. Issuing or reversing credit, resolving refunds, changing financial configuration and exporting personal data require the corresponding permission. Additional explicit permissions can extend a role.
When an action is unavailable#
Check the assigned roles and permission required for the action. Ask your Program Owner to review access. A visible page does not automatically grant every action on it.
Review access as your team changes#
Keep role assignments aligned with the responsibilities of staff who operate the program. Seller blocks, financial changes, privacy exports and role edits should have a clear owner.