Set the dispatch deadline#
Open Settings → Seller shipping window. Days to ship defaults to 7 days, with an allowed range of 1–30 days. Save and use the same deadline in seller FAQs and program terms.
What counts as dispatch#
Buying or downloading a label is not enough. The seller should dispatch the item and choose I’ve sent it. A recorded carrier pickup can also establish dispatch in the workflow. Review the sale status when tracking and the seller’s action disagree.
Reminder email#
The Shipping reminder template is sent before an unshipped sale is cancelled. The normal reminder is the day before the deadline; a one-day shipping window uses a reminder 12 hours before cancellation.
If the deadline passes#
An overdue unshipped sale is cancelled and the buyer is refunded. Review to-ship and overdue queues regularly so sellers can address label or dispatch problems before the cutoff.
Cancellation or refund before payout prevents store credit issuance. Use sale detail and Finance to follow any exception.