Open Health#
Health shows the app’s connections and operational checks, including Shopify plan/currency, the Encored fulfilment location, database isolation, queue, photo storage, pending background work and pending publications.
Your team can use the page to identify an issue and share its status with Encored support.
A listing was approved but is not live#
Check whether publication is still pending or failed. Confirm the Online Store channel and selected product template. Use the supported retry action on Health when available, then check the listing’s resulting status.
What Health does not prove#
A healthy connection does not by itself confirm that every theme block, customer account page, shipping rate or policy has been placed correctly. Follow Onboarding and verify the storefront yourself.
Get help#
Use Troubleshooting for common symptoms. Contact Encored with the relevant listing or sale reference and the visible error, keeping account credentials out of your message.