Sender and branding#
Open Notifications. Set the sender display name, Reply-To, logo and footer links/contact details. The sending address is Encored’s verified address; your Reply-To directs replies to your team.
Customer templates#
| Template | Trigger |
|---|---|
| Item sold | A paid order includes a Pre-Loved item |
| Shipping reminder | An unshipped sale approaches the dispatch deadline |
| Sale complete | Buyer acceptance or inspection closes without a problem |
| Pre-Loved listing live | Approved listing publication |
| Changes requested | Staff return a submission for changes |
| Listing not approved | Staff reject a submission |
| Dispute open | Buyer reports a problem during inspection |
| Resell reminder | The configured interval after an opted-in order |
Edit, preview and test#
Edit a subject and body, preserve the supported template placeholders, then preview. Variables such as {{sellerName}}, {{title}} and {{soldItemsUrl}} are replaced with relevant sale or listing data. Each template lists the variables it supports.
Send a test to the signed-in staff email and check the content, links and branding. Save your changes.
Staff alerts#
Enter up to 10 notification addresses. Choose immediate alerts or one daily summary at 6 pm Sydney time. You can separately enable an email for each Pre-Loved sale; individual sale emails are off until enabled.
Delivery history#
Review recent status and attempt counts in Notifications when a customer reports missing email. Check the destination, Reply-To and test-send result before escalating a delivery problem.
Store credit emails#
Shopify sends the native store-credit notification. Encored’s Sale complete message is separate and does not duplicate it.